Club Manager

Job Description

The Club Manager is responsible for the overall management and performance of Pubx, ensuring seamless daily operations, exceptional customer experience, and strong financial results. The role involves leading staff, maintaining service standards, driving revenue, and ensuring compliance with company policies and regulatory requirements.

Key Responsibilities
Operations Management
  • Oversee daily club operations, ensuring smooth service delivery and adherence to standards.
  • Manage opening and closing procedures, inventory control, and facility maintenance.
  • Ensure the venue maintains a safe, clean, and welcoming environment at all times.
Customer Experience & Service Delivery
  • Ensure high-quality customer service and guest satisfaction.
  • Handle customer complaints and resolve issues promptly and professionally.
  • Maintain a vibrant and engaging atmosphere consistent with the brand.
Sales & Revenue Management
  • Drive revenue through effective promotions, events, and upselling strategies.
  • Monitor daily sales performance and implement initiatives to improve profitability.
  • Collaborate with marketing teams to execute campaigns and events.
Staff Supervision & Leadership
  • Recruit, train, supervise, and evaluate club staff.
  • Enforce discipline, attendance, and performance standards.
  • Prepare staff schedules and ensure adequate coverage for all shifts.
Financial Control
  • Manage cash handling, daily sales reconciliation, and expense control.
  • Monitor inventory levels and prevent losses or pilferage.
  • Ensure accurate financial reporting and accountability.
Compliance & Safety
  • Ensure compliance with health, safety, and regulatory requirements.
  • Enforce company policies, including security and operational procedures.
  • Work closely with security personnel to maintain order and safety.
Reporting & Coordination
  • Prepare daily, weekly, and monthly operational and sales reports.
  • Report directly to senior management on performance and challenges.
Key Performance Indicators (KPIs)
  • Daily and monthly revenue targets
  • Customer satisfaction and retention
  • Staff performance and discipline
  • Inventory accuracy and loss prevention
  • Compliance with operational standards


Job Requirement

  • Bachelor’s degree in hospitality management, Business Administration, or Economics).
  • 3–7 years of experience in hospitality, nightlife, or club management.
  • Strong leadership and team management skills.
  • Good understanding of sales, nightlife operations, and customer service.
  • Ability to work late hours, weekends, and holidays.
Core Competencies
  • Leadership and team management
  • Customer service excellence
  • Sales and revenue generation
  • Problem-solving and decision-making
  • Attention to detail and operational control